This Refund and Cancellation Policy ("Policy") explains how refunds and cancellations are handled for orders placed through Bonus Round ("the Platform", "the App"). This Policy forms part of, and should be read together with, our Terms and Conditions of Use.

By placing an order through the Platform, you acknowledge and agree to this Policy.

1. General Rule: No Refunds After Delivery

Because Bonus Round facilitates the purchase of food, drinks, and other perishable or consumable items, all sales are final once an order has been marked as delivered or handed over to the user.

We do not offer refunds, exchanges, or credits for:

1. Change of mind after an order has been placed or delivered.
2. Items that have already been delivered, served, opened, or consumed, in whole or in part.
3. Personal taste preferences (for example, not liking the flavor of a delivered item).
4. Orders correctly delivered to the address or location provided by the user.

This rule applies regardless of the payment method used, including purchases made using a Bonus Round spending limit.

2. Cancellations Before Delivery

An order may be eligible for cancellation only if the request is made before the Merchant has begun preparing, processing, or dispatching the order. Once an order has been accepted or preparation has started, it can no longer be cancelled, and standard delivery/no-refund rules will apply.

Cancellation requests are subject to the individual Merchant's own acceptance and cancellation window, which may vary by Merchant.

3. The Merchant Is Responsible for Refunds

Bonus Round is a technology platform that connects users with independent Merchants (restaurants, bars, vendors, and fuel stations). Bonus Round is not the seller of any food, drink, or fuel product and does not itself issue refunds for goods sold by a Merchant.

Any request relating to an incorrect order, missing item, poor quality, spoiled or unsafe item, or similar complaint must be raised directly with the Merchant, who is solely responsible for deciding whether to offer a replacement, credit, or refund, in accordance with their own policies.

Bonus Round is not obligated to, and generally will not, refund, reverse, or waive any amount owed on your Bonus Round spending limit or repayment plan on account of a dispute with a Merchant. Your obligation to repay Bonus Round is separate from, and not conditional on, your satisfaction with a Merchant's goods or service.

4. Limited Exceptions

Notwithstanding Section 1, Bonus Round may, at its sole discretion, review and adjust a charge on the Platform (not the underlying Merchant transaction) only in the following limited circumstances:

1. A technical error on the Platform resulted in you being charged twice for the same order.
2. A technical error on the Platform resulted in a charge that does not correspond to any order placed by you.
3. An order was never delivered and the Merchant confirms non-delivery.

To be considered, such issues must be reported within [Insert number, e.g., 48 hours] of the transaction, through the channels listed in Section 7. Approval of any adjustment under this section is at Bonus Round's sole discretion and does not constitute an admission of liability.

5. Alcohol and Age-Restricted Items

Orders containing alcohol or other age-restricted items are non-refundable once delivered, in addition to being subject to the Merchant's own responsible-service policies. Bonus Round and its Merchants reserve the right to refuse to deliver alcohol to any person who cannot verify that they meet the legal drinking age, without obligation to refund any related delivery or service fee.

6. Repayment Obligations Are Not Affected by Disputes

If you used a Bonus Round spending limit to pay for an order, you remain responsible for repaying the full amount according to your agreed repayment plan, even if you have an unresolved dispute with a Merchant. Raising a complaint with a Merchant or with Bonus Round does not pause, reduce, or cancel your repayment obligation unless and until Bonus Round expressly confirms an adjustment in writing.

7. How to Report an Issue

If you experience a problem with an order, please contact the Merchant directly where possible, and/or reach out to Bonus Round support with your order details:

1. Email: [Insert support email]
2. Phone: [Insert support phone number]
3. In-app: Support / Help section

Please include your order number, the Merchant name, and a description of the issue. We will review reports made under Section 4 in good faith, but approval is not guaranteed.

8. No Warranty; Limitation of Liability

This Policy does not create any warranty regarding the quality, safety, or suitability of goods sold by Merchants. Bonus Round's role is limited to operating the technology platform through which orders and payments are facilitated. To the fullest extent permitted by law, Bonus Round shall not be liable for any loss arising from a Merchant's refusal or failure to issue a refund, and this Policy should be read together with the Limitation of Liability and Indemnification sections of our Terms and Conditions of Use.